Last updated: April 2026
1. About Us
These terms apply to all bookings made with MP Beauty Aesthetics, located at 25 Queen St, Derby, DE1 3DS. By making a booking through our website, you agree to these terms.
For any queries, please contact us at info@mpbeautyaesthetics.co.uk.
2. Bookings
All appointments are subject to availability and are confirmed only upon receipt of any required deposit payment. You will receive a confirmation email once your booking is secured.
We reserve the right to refuse or cancel a booking at our discretion. In such cases, any deposit paid will be refunded in full.
3. Deposits and Payments
Some treatments require a deposit at the time of booking to secure your appointment slot. The deposit amount will be clearly displayed before you confirm your booking.
For treatments requiring full payment upfront, the full treatment cost is payable online at the time of booking.
All payments are processed securely via Stripe. We do not store your card details.
4. Cancellation and Rescheduling Policy
We understand that plans can change. Our cancellation policy is as follows:
- Rescheduling: You may reschedule your appointment up to 24 hours in advance at no charge. Any deposit paid will be transferred to your new appointment.
- Cancellations: Deposits are non-refundable. If you cancel your appointment, your deposit will be forfeited regardless of the notice given.
- Late cancellations: Cancellations made with less than 24 hours' notice, missed appointments, or no-shows will result in forfeiture of the deposit. For treatments paid in full, no refund will be issued.
If you have paid a deposit and wish to cancel rather than reschedule, we strongly recommend rescheduling to retain the value of your deposit.
5. Late Arrivals
Please aim to arrive on time for your appointment. If you are running late, please contact us as soon as possible. We will do our best to accommodate you, however if you arrive significantly late we may need to shorten or reschedule your treatment to avoid disruption to other clients.
In the event of a late arrival where the appointment cannot be carried out in full, the deposit will not be refunded.
6. Health and Safety
Certain treatments may not be suitable for all clients. It is your responsibility to inform us of any relevant medical conditions, allergies, medications, or contraindications prior to your treatment. MP Beauty Aesthetics reserves the right to refuse treatment where it is deemed unsafe or inappropriate.
7. Right to Refuse Service
We reserve the right to refuse service to any client for any reason, including but not limited to abusive or inappropriate behaviour, failure to disclose relevant medical information, or where the treatment is deemed unsuitable.
8. Liability
MP Beauty Aesthetics takes all reasonable care to ensure treatments are carried out safely and professionally. However, we cannot accept liability for any adverse reactions or outcomes where you have failed to disclose relevant medical information or have not followed aftercare advice provided.
9. Changes to These Terms
We reserve the right to update these terms at any time. Any changes will be posted on this page with an updated date. Continued use of our booking system following any changes constitutes acceptance of the new terms.
10. Contact Us
If you have any questions about these terms, please contact us at info@mpbeautyaesthetics.co.uk or call us on +44 7843 179448.